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Contact Us
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How to reach us
Our live chat is open 24/7 and is the quickest way to reach us. You will find it in the corner of any page on the site.
You can also write to support@casinotropicslots.co.uk at any time. E-mails are answered in the order they arrive, so please give us the full detail first time.
What to have ready when you write
These details save a round of questions and let us check your account straight away:
- Your username, or the e-mail address registered to your account with us.
- The game, bonus or transaction your message concerns.
- The date and time it happened.
- What you expected, and what happened instead.
Keep your details safe
Never send us your password or full card details. Our team will never ask you for them.
Common questions we help with
Most matters are settled by our support team, including:
- Account and verification - registration, document checks, and closing or reopening an account.
- Deposits and withdrawals - payment methods and processing times as shown in the cashier.
- Bonuses - wagering requirements, expiry dates and offers that have not credited.
- Technical issues - a game that will not load, a disconnected round or an error on the site.
We can also set deposit limits, arrange a time-out or self-exclusion, and point you to GambleAware, GamCare, GamStop and the National Gambling Helpline. The site is for adults aged 18 and over only.
How to raise a complaint
If you want a matter treated as a complaint, write to support@casinotropicslots.co.uk with Complaint in the subject line. Tell us what happened, the dates involved and the outcome you are looking for.
We acknowledge each complaint in writing and reply once it has been looked into. If our answer does not settle the matter, we will explain how to take it further at no cost to you.
