Terms & Conditions

These terms and conditions govern your use of Tropic Slots Casino, the account you hold with us and every game, payment and promotion offered on the site. Please go through them carefully before you register.

By opening an account, logging in, depositing funds or placing a wager, you confirm that you have read these terms, that you understand them and that you agree to be bound by them, together with any rules that apply to a particular game or offer.

We may update these terms from time to time, for example where the law or our gaming licence requires it, where payment processes change, or where games and features are added or withdrawn.

• The current version is always published on this page, together with the date it took effect.
• Where a change materially affects your rights, we will tell you by email or by a message in your account before it applies.
• If you continue to use your account after a change takes effect, you accept the updated terms.
• If you would prefer not to accept a change, you may withdraw any available balance, subject to the checks set out below, and close your account.

Who can open an account

An account with us is available only to individuals who meet all of the following conditions:

• You are 18 or over. Gambling by anyone under 18 is an offence, and underage accounts are closed with stakes returned and winnings withdrawn.
• You are resident in the United Kingdom and able to access our services lawfully from where you are.
• You have the legal capacity to enter into a binding agreement and you are acting for yourself, not for any other person.
• You are not currently registered with GamStop and have no active self-exclusion with us.

One account per person

You may hold one account only. Where we identify more than one account belonging to the same person, household or payment details, we may treat the later accounts as duplicates, close them, and remove any bonus funds or winnings credited to them. Deposits made to a duplicate account are returned.

Accurate details and keeping your login safe

The information you give us at registration must be true, complete and your own, and you must keep it up to date in your account settings. Your username and password are personal to you: keep them confidential, do not let anyone else use your account, and tell us immediately if you think someone has gained access to it.

Verification checks

We hold a gaming licence and are required to verify the people who play with us. Before your first withdrawal we confirm your identity, your age and your address using the documents listed in your account. Where it is necessary, we also carry out source-of-funds checks and ask about the money you are depositing. Until the checks are complete, your account may be restricted and withdrawals held.

You may only deposit money that belongs to you, from a payment method registered in your own name. Funds in your account are held for play and are not a deposit account; we do not pay interest on them.

Where it is possible, withdrawals are returned to the same method you used to deposit. If that method cannot receive payments, we will ask you for an alternative in your name and may request further documents before we release the funds.

We may cancel a withdrawal and return the funds to your balance if it was requested in error, if the payment method cannot be used, or if a check is outstanding. Where a game round is affected by an error, malfunction or interrupted connection, the result may be voided and stakes returned.

Bonuses are optional. Each offer carries its own terms, published with the offer, and those terms apply in addition to the ones on this page. Before you opt in, check the conditions attached, because they usually cover the following points:

• The wagering requirement, and how much of each stake counts towards it, which differs from one game type to another.
• The maximum stake you are permitted to place while a wagering requirement is still open on your account.
• The expiry period, after which unused bonus funds and any winnings from them are removed from your balance.
• Any cap on the amount of bonus winnings that can be converted into withdrawable cash.
• Which payment methods qualify for the offer, and whether more than one promotion can be active at the same time.

We expect promotions to be used as intended. Opening duplicate accounts, acting with others to claim the same offer, low-risk or pattern betting designed to clear wagering, and giving false details are all treated as abuse of promotions. Where we find it, we may withdraw the offer, remove bonus funds and related winnings, and restrict your access to future promotions.

Tools available to you

Gambling should stay affordable and enjoyable. From the safer gambling area of your account you can set deposit, loss and session limits, take a short time-out, or self-exclude for a longer fixed period. Reductions to a limit apply straight away; increases take effect only after the cooling-off period required of us. During a self-exclusion we close access to your account, stop marketing to you and refund any withdrawable balance.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you exclude yourself from all UK-licensed online operators in one step.

Closing your account

You may close your account at any time by asking our live chat team or emailing support@casinotropicslots.co.uk. We will pay out any withdrawable balance to a verified method in your name once the usual checks are complete.

When we may suspend or close an account

• You breach these terms, the terms of an offer, or the rules of a game.
• Verification cannot be completed, or the details you gave us turn out to be inaccurate.
• We have reasonable grounds to suspect fraud, money laundering, collusion or use of prohibited software.
• You are under 18, or you are excluded from gambling.
• The account has been inactive for a long period, in which case we contact you first about any remaining balance.

If something goes wrong

Raise the matter with our live chat team first, as most questions about a payment, a game round or a bonus can be settled there. If it is not resolved, write to support@casinotropicslots.co.uk with your username, the date and a short description of what happened. We will acknowledge your complaint, look into it and reply within a reasonable time, keeping you updated if we need longer.

If you are still unhappy with our final response, you may refer the matter free of charge to the independent alternative dispute resolution provider named in our complaints procedure. Their decision process is separate from ours and does not affect your legal rights.

Our liability

We take reasonable care to keep the site and its games working properly, but we cannot promise uninterrupted access, and we are not responsible for faults in your own device, software or internet connection. We are not liable for losses that were not foreseeable, for business losses, or for amounts beyond the funds affected in your account. Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud, or for death or personal injury caused by negligence.

Governing law

These terms, and any dispute arising from them, are governed by the laws of England and Wales. If part of these terms is found to be unenforceable, the remaining provisions continue to apply. You may not transfer your account or your rights under these terms to anyone else.