Privacy Policy

Tropic Slots Casino is the controller of the personal information described on this page. We hold a gaming licence, which means we are required to confirm the age and identity of everyone who plays with us and to keep records of certain account activity.

This policy applies to our website and mobile site, to any app we offer, to the e-mails and messages we send you, and to contact you have with our support team by e-mail or live chat. It applies whether your account is open, closed, suspended, or was never completed at registration.

We may update this policy as our services, our partners or the law change. The version shown on this page is always the current one. Where a change materially affects how we use your information, we will tell you by e-mail or by a notice in your account before it takes effect.

Most of what we hold comes directly from you when you register, verify your account, deposit, play or contact us. Some of it is created by your use of the site, and some reaches us from the partners who carry out payment and verification checks on our behalf.

Account details

• Your full name, date of birth and residential address.
• Your e-mail address and mobile number.
• Your username and the credentials used to sign in, held in a protected form.
• Your currency, language and contact preferences.
• The deposit limits, loss limits, time-outs, self-exclusions and other safer gambling settings you apply, and the limits shown in your account.

Identity and verification documents

• Copies of photographic identification you upload or send us.
• Proof of address, such as a utility bill or bank statement.
• Proof that a payment method belongs to you.
• Evidence of source of funds where we are required to ask for it.
• The results and notes of the identity, age and anti-money laundering checks we run.

Transactions and account activity

• Deposits, withdrawals, pending payments and the payment methods registered to the account, shown to us in a masked form by our payment partners.
• Bonuses claimed, wagering progress and promotional eligibility.
• Game rounds, stakes, wins, losses, session lengths and account balances.
• Chargebacks, payment disputes and any related correspondence.

Device and usage data

• Your IP address and the approximate location derived from it.
• Device type, operating system, browser or app version and screen settings.
• Pages and games you view, how long you spend on them and how you arrived at the site.
• Cookie and similar identifiers, as described in our Cookie Policy.
• Technical logs, including successful and failed sign-in attempts and security events.

Contact and support records

We keep e-mails you send us, live chat transcripts, complaint files, notes of safer gambling conversations and your answers to any surveys you choose to complete. These records help us answer you accurately and show what was agreed.

1. To open, run and secure your account, including signing you in and keeping your balance and history accurate.
2. To confirm that you are 18 or over and that you are the person you say you are.
3. To process deposits and withdrawals and to settle your play correctly.
4. To prevent, detect and look into fraud, collusion, bonus abuse, chargeback abuse and the use of a payment method that is not yours.
5. To meet our legal duties, including anti-money laundering checks, record keeping, regulatory reporting and responding to lawful requests from authorities.
6. To carry out our safer gambling duties: spotting signs of harm, applying the limits, time-outs and self-exclusions you set or we set, and acting on requests we receive.
7. To answer your questions and to look into complaints and disputes.
8. To send you offers, bonuses and news about our games where you have opted in, and to make those messages relevant to the games you play.
9. To keep the site available, fix faults, measure how it is used and improve the service.

We do not use your information for purposes unconnected with these. If that ever changes, we will tell you and, where the law requires it, ask for your permission first.

UK data protection law requires us to have a lawful reason for each use of your information. In plain words, these are the reasons we rely on.

Where we rely on your consent, you can withdraw it at any time in your account settings, by using the unsubscribe option in any marketing message, or by writing to us. Withdrawing consent does not affect messages already sent and does not stop us using your information for the purposes listed above that do not depend on consent.

Some documents you send us may contain more sensitive information than we need, for example a letter supporting a self-exclusion request. Where that happens we use it only for the purpose you sent it for, limit who can see it, and keep it no longer than we need to.

We do not sell your personal information. We share it only where it is needed for the purposes set out above, and with the following types of recipient.

• Payment and banking providers, so deposits and withdrawals can be processed through the methods shown in the cashier.
• Identity verification, age verification, credit reference and fraud prevention partners who run checks for us and may keep a record that a check was made.
• Game and platform suppliers who host the games and the systems behind your account.
• Service providers who support us with hosting, e-mail, live chat, security and analytics.
• Professional advisers, such as auditors and legal advisers, where they need the information to advise us.
• Regulators, law enforcement, courts and other authorities where the law requires or allows us to disclose it.
• A buyer or successor, if all or part of the business is transferred, subject to the same protections as in this policy.

Where a partner processes information for us, they act on our instructions under a written contract, may use it only for the agreed purpose, and must keep it secure. Some partners process information outside the United Kingdom. Where that happens, we rely on the safeguards recognised by UK data protection law, such as approved contract terms, so your information keeps a comparable level of protection.

How long we keep it

While your account is open, we keep your information so we can run it. After an account is closed, we keep it for the period the law requires, which covers our gambling, anti-money laundering, tax and accounting duties, and then for any further period needed to deal with an open complaint, dispute or legal claim. We do not state fixed periods here because they differ by record type and by the rules that apply to each one; we will tell you the position for a specific record if you ask.

Where you self-exclude or ask us to block you, we keep the minimum information needed to stop a new account being opened and to honour that request for its full length, even if everything else has been deleted.

Under UK data protection law you have the following rights over your information:

• Access - ask for a copy of the personal information we hold about you.
• Correction - ask us to fix information that is wrong or incomplete.
• Erasure - ask us to delete information we no longer have a reason to keep.
• Restriction - ask us to pause our use of your information while a question about it is settled.
• Objection - object to use based on our legitimate interests, and to direct marketing at any time.
• Portability - ask for the information you gave us in a portable electronic format.
• Withdrawal of consent - turn off marketing and any other use that depends on your permission.
• Automated decisions - ask for a human to look at a decision made by automated means where it significantly affects you.

To use any of these rights, write to support@casinotropicslots.co.uk from the e-mail address registered to your account, or start a live chat on the site. Data protection questions can also be sent to privacy@casinotropicslots.co.uk. We may need to confirm your identity before we act, and we reply within the time limit set by UK data protection law. There is normally no charge.

Some rights have limits. We cannot delete records we are required by law to keep, we cannot lift a self-exclusion before it ends, and we may keep information we need to defend a legal claim. Where we cannot do what you ask, we will explain why.

Cookies and similar technologies keep you signed in, remember your settings, protect the account against fraud and help us measure how the site is used. You can control non-essential cookies through the settings panel on the site and through your browser; our Cookie Policy explains each category and what turning it off means.

Keeping control of your play is part of keeping control of your account. You can set deposit limits, take a time-out or self-exclude using the limits shown in your account, and our support team can help by e-mail or live chat. Free, confidential advice and support are available from GamCare, the National Gambling Helpline and GambleAware, and GamStop lets you block yourself from the online operators covered by that scheme.