Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every bonus, free spin, cashback offer and other promotion we make available at Tropic Slots Casino. By claiming or using an offer, you accept the terms set out here.

They sit alongside our general Terms and Conditions. Where a promotion carries its own terms, those are published with the offer and take priority over this page. If there is ever a conflict, the order is:

1. The terms published with the individual offer.
2. These Bonus Terms and Conditions.
3. Our general Terms and Conditions, which apply to your account at all times.

Bonus funds means promotional credit that has not yet met its wagering requirement. Cash funds means deposits, and winnings already converted, which are free to withdraw.

You can take part in a promotion when all of the following apply.

• You are 18 or over and registered in your own name, with your own payment details.
• Your account is open and is not subject to a time-out, a self-exclusion or ongoing checks.
• You hold one account only. Offers are limited to one per person, household, address, device, IP address and payment method.
• You have met any minimum deposit stated in the offer, using a payment method that qualifies for promotions as shown in the cashier.
• You have opted in, where opting in is required, before the qualifying deposit or bet.
• You have not already claimed the same offer, where it is marked as available once per player.

Some payment methods do not qualify for promotions. A deposit made with one of them is still credited as cash funds, but it will not trigger a bonus. The excluded methods are listed in the cashier.

Players who have self-excluded, with us or through GamStop, cannot claim promotions and receive no promotional messages while the exclusion is in force.

Most offers are claimed by selecting them in the promotions area of your account, or by entering the code shown with the offer in the cashier before you deposit. The bonus is then credited once the qualifying conditions are met.

• Only one bonus can be active at a time. A further offer can be claimed once the current one is finished or has expired.
• Every bonus has a period in which it must be used and its wagering completed, as stated in the offer. Anything left after that is removed.
• You can decline an offer, or cancel an active bonus from your account. Cancelling forfeits the bonus funds and any winnings still tied to them; your cash funds are untouched.
• We may ask you to complete verification before a bonus is credited or before bonus winnings are paid.

If you would prefer to play without promotions, tell us on live chat or by e-mail and we will stop adding offers to your account. Marketing preferences can also be changed in your account settings at any time.

A wagering requirement is the total amount that must be staked on eligible games before bonus funds become cash funds. It is shown as a multiple of the bonus, or of the bonus plus the qualifying deposit, as stated in the offer.

How progress is counted

• Only real bets placed from the bonus balance on eligible games count towards the requirement.
• Progress is shown in your account, so you can see how much is left at any point.
• Bets that are void, cancelled or settled in error do not count.
• Different game types count at different rates, as set out below and in the offer.

Game contribution

Maximum bet while wagering

While a bonus is subject to wagering, a maximum stake per spin, hand or round applies, along with any restriction on features such as paid bonus rounds. Both are stated in the offer. Staking above the limit may lead to the bonus and any winnings from it being removed, and we will tell you which bets caused it.

• Cash funds and bonus funds are held separately in your account, and cash funds are used first unless the offer says otherwise.
• Free spins are played at a fixed stake set by the offer. Winnings from them are credited as bonus funds and carry the wagering requirement, unless the offer states that they are paid as cash.
• A cap may apply to the amount that can be converted from a bonus, or withdrawn from an offer that needed no deposit. Any balance above the cap is removed at the point of conversion.
• Requesting a withdrawal of cash funds while a bonus is active forfeits that bonus and any winnings tied to it.
• Once wagering is complete, the balance becomes cash funds and can be withdrawn under the payment terms and limits shown in your account.

Balances are shown in pounds sterling, and verification must be complete before a withdrawal is released. Payments go back to the method you deposited with wherever that is possible.

Promotions are offered for ordinary play. The following are not permitted.

• Opening or using more than one account, or claiming an offer for someone else.
• Low-risk staking designed to clear wagering with little exposure, such as covering opposite outcomes of the same bet.
• Acting together with other players, or sharing devices and payment details, to claim the same offer more than once.
• Automated play, or taking advantage of a fault in a game or in the way an offer was published.
• Giving false registration details, or not completing verification when asked.

Where an offer has been used in one of these ways, we may remove the bonus and any winnings from it, withhold further promotions and restrict or close the account. We explain the outcome to you, and funds you deposited remain yours.

We may change, suspend or withdraw any promotion, including where an offer has been published with an obvious error. A bonus already active in your account keeps the terms that applied when you claimed it.

Staying in control

A bonus is never a reason to spend more than you planned. Deposit limits, loss limits, time-outs and self-exclusion are available in your account settings and apply to promotional play as well. Free, confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

If you think a bonus has been credited or removed incorrectly, contact us on live chat or by e-mail at support@casinotropicslots.co.uk. If our answer does not settle the matter, it can be taken further under our complaints process.